A Guide to Troubleshooting Problems With PS5

A Guide to Troubleshooting Problems With PS5

Discover solutions for common problems faced by PlayStation5 (PS5) users. Despite its popularity and high demand, advanced technology like the PS5 isn’t invincible to glitches and bugs. If you’re experiencing any issues with your console, don’t worry – we’ve got you covered. In this article, we’ll take you through the most common problems and offer advice on how to solve them.

Does the PS5 have any major issues?

Gamers worldwide were eagerly waiting for the release of the PlayStation 5. With aesthetic improvements, faster load times, and better graphics, it’s no wonder the PS5 sold out immediately after launch. Nonetheless, some users have encountered technical issues with their consoles, including crashes and overheating. While this hasn’t affected all customers, it has started discussions in the gaming community over the PS5’s reliability. Despite the claims of some, the majority of PS5 owners have not encountered any issues with their consoles.

How do I troubleshoot my PS5?

#1 SSD Storage Errors

The PlayStation 5 has a great SSD, but unfortunately, many consoles have been bricked due to a storage system error. However, fixing the issue is simple. If you receive an error report, the repair process has already started. Please don’t turn off the console during the internal storage repair, or it will be bricked. After that, update your software and remove the SSD from the console.

#2 Not Booting Into Safe Mode

Is your PS5 not booting up in safe mode? It’s likely due to wiring or an HDMI splitter connected to a game capture card. Make sure to check all cables and video output devices before power cycling your console. Keep in mind that every console generation has its share of early bugs and errors, so be patient while Sony works to resolve any major issues. Even the older PS4 is still receiving updates to fix system errors.

#3 PS5 Connectivity Issues

Are you having trouble connecting to the PlayStation network or encountering server issues (ce-105799-1)? This may indicate a problem with your PS5’s Wi-Fi. To troubleshoot, first, check your Internet connection and try again. If the issue persists, check the network service status to see if there are any problems with the service.

PS5 troubleshooting:

First, check the PSN status page for server failures or maintenance. Restart your PS5 console and connect to a wired internet connection.

If you’re using wireless, try shortening the distance between your PS5 and the router.

Updating your router’s firmware and setting up a static IP address can also improve your internet connection.

If possible, open the following ports: TCP – 80, 443, 3478, 3479, 3480 and UDP – 3478, 3479, 49152 ~ 65535.

If the problem is low Internet speed during games, although during normal activities everything is fine, you are experiencing throttling of your Internet channel. The provider deliberately reduces your Internet speed when connecting to some servers. Don’t worry, PS5 VPN completely solves this problem. Because the PS5 VPN redirects traffic to another server, the ISP won’t know anything and won’t slow down your connection. You don’t even need complicated instructions to figure out how to use a VPN on PS5. It is enough to install an application from a trusted provider such as VeePN and connect to a remote server.

#4 Rest mode freezing

PS5 users have been reporting an issue of their system freezing when entering or exiting Rest Mode. To resolve this problem, follow these steps:

  1. Disable all options under Settings > System > Power Saving > Features Available in Rest Mode.
  2. Ensure your PS5 has the latest system software version by going to Settings > System > System Software > System Software Update and Settings.
  3. Start your PS5 in Safe Mode by turning off the console and holding the power button for about seven seconds until you hear a second beep. Then, select Rebuild Database.

#5 DualSense Drift

Did you know that the PS5’s DualSense controller can suffer from joystick drift, just like the Nintendo Switch’s Joy-Con? If this issue happens to you, the controller may move on its own, making your gaming experience frustrating and even impossible. It’s important to be aware of this problem, as it could render your controller unusable. Don’t let drift ruin your fun – stay informed and take action if necessary.

#6 DualSense controller running out of power quickly

Are you experiencing battery life issues with your DualSense controller? You’re not alone. Luckily, we have an easy fix. Simply make sure you’re using the USB cable that came with the controller. If the issue persists, try using another DualSense controller to rule out any faults with the device.

What do I do if my PS5 is defective?

To obtain warranty service, please visit or call 1-800-345-7669. You will need a valid proof of purchase, presented in the form of a bill of sale or receipt from a retailer with the date of the original purchase. Follow the provided return authorization and shipping instructions for a smooth process.


The PlayStation 5 has been a highly anticipated console, and although there are some reported issues with it, most gamers seem to be happily enjoying their experience. With the help of this guide, we hope you have been able to troubleshoot any issues that your PS5 may be having. If not, contact support or take advantage of Sony’s warranty services for further assistance.

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I am a computer science graduate. Started blogging with a passion to help internet users the best I can. Contact Email:

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